Did your veil not match your dress? Or was the tulle color slightly off? If so, email us and we can exchange your bridal veil. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. The customer is responsible for additional shipping costs. Return labels will not be provided. Exchanges are allowed within 30 days of receiving your product.
Bridal Sleeves are not eligible for returns, but may be exchanged within 7 days of receiving your product.
Return Policy for Bridal Veils:
We offer easy returns for bridal veils. We understand that it is important to try on your veil with your dress to ensure the color and lace matches. If you do not love your Jay Kay veil, please contact us within 7 days of receiving your order for a full refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Your item must be free of stains, pet hair, floor debris, and pin marks.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.