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Return Policy

Clearance

All Clearance items are FINAL SALE

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Canceled Orders

  • If your order has already been packaged, your refund will be issued as store credit.

  • If your order has not yet been packaged, you will receive a full refund to your original payment method.

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Bridal Veils, Clothing & Getting Ready Outfits

We accept returns on eligible veils, dresses, and getting ready outfits for store credit only. Store credit never expires.

To start a return, email jaykaybraidsandbridal@gmail.com within 7 days of delivery.

Return Requirements

  • Items must be unworn, unused, and returned in their original packaging.

  • Items must be free of stains, pet hair, floor debris, and pin marks.

  • Getting ready outfits must also be free of makeup, self-tanner, and deodorant marks.

Return Shipping
Once your return is approved, U.S. customers will receive a prepaid return shipping label. Your package must be dropped off with the designated carrier within 10 days of receiving your return label.

International customers are responsible for return shipping costs.

Store Credit
Once received, returns will be inspected and, if approved, store credit will be issued within 3–5 business days.

A $5 restocking fee will be deducted from all returns.

Returns requested more than 7 days after delivery or shipped more than 10 days after the return label is issued will not be accepted.

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Accessories

All accessories, bridal hair accessories, purses, gift cards, bows, jewelry, underwear, brushes, and clearance items are FINAL SALE. Veils with customizations are also FINAL SALE.

We do not accept returns on these items unless they arrive damaged or in error.

Exchanges

We do not offer direct exchanges. All approved returns are issued as store credit, which you may use to place a new order.

Damages & Issues

If your item arrives faulty, damaged, or incorrect, please email jaykaybraidsandbridal@gmail.com within 7 days of delivery so we can make it right.